Frequently Asked Questions
Find answers to common questions about using Biomark
Getting Started
How do I upload my blood test results?
Click the "Upload Results" button in the top navigation. You can upload PDF reports from most laboratories or CSV files with your biomarker data. Select your test date and choose your files to get started.
What file formats are supported?
We support PDF files from major laboratory providers and CSV files with properly formatted biomarker data. Our system can parse reports from QML Pathology, InstantScripts, Sullivan Nicolaides, and many other common formats.
Data and Security
Is my health data secure?
Yes, absolutely. All data is encrypted both in transit and at rest. Your account uses secure password hashing, and only you have access to your health information. We never share your personal medical data with third parties.
Can I export or delete my data?
Yes, you maintain full control over your data. You can export your results as a comprehensive PDF report at any time using the "Export PDF" feature on your dashboard. If you wish to delete your account, all data is permanently removed within 30 days.
Features
What are Primary Health Markers?
Primary Health Markers are the key biomarkers you want to track prominently on your dashboard. You can customise these by adding markers from your "Other Biomarkers" list.
How do reference ranges work?
Reference ranges are provided by your laboratory and show what's considered normal for each biomarker. These ranges can vary between labs and may differ based on your age, gender, and other factors. Always consult with your healthcare provider for interpretation.
Important Medical Disclaimer
This platform is designed for personal health data organisation and tracking only. It does not provide medical advice, diagnosis, or treatment recommendations. Always consult with qualified healthcare professionals for medical decisions and interpretation of your results.